Policies and FAQs
Policies and FAQs
Who are you?
I’m Mercer. I’m the owner of Spirit Dress.
The thing I most want people to understand most about our business is that it's run by real humans. We are not a facelesss a corporation. I started this company to fund my dreams of becoming a children’s writer and so that I could spend more time with my son. You’re making that happen by shopping with me and for that I’m utterly humbled and grateful. Thank you.
For all inquiries, please contact me, Mercer, directly at firstname.lastname@example.org
Spirit Dress will never sell, share, or give away your personal information, including your email address. Period.
Return and Exchange Policy
You can see the complete return and exchange policy here: https://spiritdress.com/pages/returns
A few notes about shipping
I actually love the U.S. Postal Service. In my experience they are the best service for getting packages delivered on time and at a fair price. That said, sometimes things go wrong. Once a package is in the hands of the USPS, however, I can no longer be held responsible for it. If possible, I will do all I can to make things right. But there are times when I can. No one is more frustrated by this than me.
I hope you understand that I cannot accept responsibility for packages that appear, through tracking, to have been delivered but are presumably stolen from mailboxes or doorsteps.
Please make sure the address you enter with your order is correct. I cannot replace merchandise that was shipped to the wrong address if the address provided is no longer your address.
DOMESTIC SHIPPING: You can expect an order to arrive 3-5 days after you place it. A priority order has a processing and shipping time of 2-3 days. Please note that holidays may slow down shipping times. I rarely take a proper holiday, but the post office does.
INTERNATIONAL SHIPPING: I do not ship internationally at this time.
What if my package is lost or stolen?
I am not responsible for lost or stolen packages. Please check with your local USPS if you believe your package has been lost or stolen. Packages that are lost by USPS will be replaced after 30 days of non-movement for domestic orders. Please note that refunds are not issued on lost packages. Always contact me directly with any issue.
Wholesale Opportunities and Custom Items
I do accept wholesale orders with customized colors. We can even do a custom logo on your blouse/dress. These make great fundraisers for schools and organizations. Please contact me for pricing. email@example.com Wholesale orders require a minimum purchase of 50 units.
Within each item description, I offer sizing recommendations. While I do accept exchanges, I urge each customer to read the recommendations prior to ordering to alleviate the need of sending an item back.
I highly recommend that you hand wash your blouse or dress in cold water. They are machine washable, but hand washing is preferred. Never, under any circumstances, put your Spirit blouse or dress in the dryer. You will be sad. And I cannot fix it. While you can iron your blouse, I think this is unnecessary. Downy Wrinkle Releaser and a few shake does the trick. The 100% cotton weave responds well to steam, also.
My item arrived damaged.
No! I hate this. Let’s fix it. Email me at firstname.lastname@example.org
Gift wrapping and packaging
I would like to add this option in the future, but not at this time. Not sure where I would put all the supplies in my bus. But maybe for the holidays!
The item I want is out-of-stock, when will it be available?
I use my mailing list to announce when items are available. Please note that most of my items are pre-order first, meaning they sometimes sell out before I even have them in stock. I highly recommend pre-ordering.