Return and Exchange Policy
Please make note of the following basic, industry-standard limitations for returns and exchanges. All eligible returns and exchanges are accepted without question. No need to explain why you're returning. I get it. Not everything works for everyone. That said, please acknowledge the following restrictions:
- All returns, assuming they adhere to the policies herein, are subject to a $10 restocking fee during the busy season (August - December) and a $5 restocking fee the rest of the year. Please be sure you are checking your size against the size chart and SIZING DOWN, which is almost always the right thing to do. 99% of my returns are people wanting a smaller size.
- Any returned items received smelling of perfume will incur a $20 restocking fee as they will have to be dry cleaned before reselling.
- Hair accessories may not be returned or exchanged, unless there is a defect.
- Shipping is never refunded, unless there was a mistake on my end.
- All sale items discounted 40% of more are eligible for exchange or store credit only.
- All full price items, or minimally discounted items (less than 40%), are eligible for refund as long as the return is postmarked within 15 days of delivery.
- Any item returned outside of the 15-day window is eligible for exchange or store credit ONLY.
You are responsible for the expense of returning your item for exchange or refund UNLESS the return is a result of an error (you received an incorrect or defective item, etc). There is no need to send via FedEx, UPS, or any other expedited method. Standard postage shouldn’t be more than $4.
You can expect to receive your refund with 2-5 business days upon receipt of the returned item.
To return an item, simply send it back to:
Attn: Mercer Black
1073 Maryland Street
Grosse Pointe Park, MI 48230
(Please note: I no longer have a shipping center in Deer Park, TX. I do all the distribution out of my home these days. Please do not send returns to Deer Park.)
Be sure to note your order number somewhere on the package, or include the original packing slip/receipt inside.